Privacy Policy planix

1. Introduction and Scope

This Privacy Policy explains how planix (“we”) processes personal data of users (“you”) in connection with the use of our SaaS platform and our services. It applies to all websites, applications, and services operated by planix.

2. Controller and Contact Information

The entity responsible for operating planix and processing data is:
Business Intelligence Schweiz AG
Bahnhofstrasse 10
8001 Zurich

If you have any questions regarding data protection, you can contact us at the above address at any time.

3. Definitions

“Personal data” means any information relating to an identified or identifiable person.
“Processing” refers to any handling of personal data, regardless of the means and procedures used (e.g., collection, storage, use, disclosure, deletion).

4. Personal Data Collected

- We collect and process, in particular:

- Registration and contact details (name, email address, password)

- Payment information (e.g., billing address, payment provider)

- Usage data from our platform (log data, IP address, device information)

- Support and communication content

- Marketing preferences (newsletter, events, etc.)

5. Purposes of Data Processing

We use personal data for the following purposes:

- Providing, operating, and improving our SaaS platform

- Contract execution and billing

- Customer service and support

- Sending information and marketing materials (where consent has been given)

- Ensuring security and preventing misuse

- Analyzing usage to optimize our services

- Processing and analysis of customer data using automated methods, including Artificial Intelligence (AI), for the provision, improvement, and further development of our platform, features, and models.

5a. Processing of Anonymized and Aggregated Data

planix may use usage data, inputs (“Inputs”), and generated outputs (“Outputs”) in anonymized or aggregated form to ensure the security, performance, and quality of the platform, to conduct statistical analyses, and to develop and enhance AI models.
The processing of personal data for these purposes is carried out exclusively in accordance with applicable data protection laws and, where possible, in an anonymized form so that no personal reference remains.

6. Legal Bases

Processing is carried out in accordance with the provisions of the Swiss Federal Act on Data Protection (FADP) and – where applicable – the EU General Data Protection Regulation (GDPR).

7. Disclosure to Third Parties / Data Processors

We use selected service providers as data processors (e.g., hosting, payment processing, analytics services). These providers are contractually obligated to process personal data solely on our behalf. Data transfers abroad take place only where an adequate level of data protection is ensured.

8. Cookies and Similar Technologies

We use cookies and similar technologies to make our website more user-friendly, analyze usage, and optimize advertising. You can adjust your preferences at any time in the cookie settings.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law. After that, the data will be deleted or anonymized.

10. Data Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction (e.g., encryption, access controls, backups).

11. Rights of Data Subjects

You have the right to access your personal data stored with us, to correct or delete it, to restrict or object to its processing, and – where applicable – to receive your data in a portable format. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

12. Profiling and Automated Decision-Making

planix does not carry out profiling or automated individual decision-making that produces legal effects, unless we explicitly inform you and obtain your consent.

13. Data Transfers Abroad

Data transfers to countries without an adequate level of data protection will only take place under appropriate safeguards (e.g., Standard Contractual Clauses).

14. Changes to this Privacy Policy

We may update this Privacy Policy at any time. The most current version is published on our website.

15. Contact and Right to Lodge a Complaint

For any questions or concerns regarding data protection, please contact:
Business Intelligence Schweiz AG
Bahnhofstrasse 10
8001 Zurich

You also have the right to lodge a complaint with the competent supervisory authority (in Switzerland: Federal Data Protection and Information Commissioner (FDPIC)).